Оператор электронных заявок (без звонков, ввод данных)

Описание

ALT Y N AI M AM ASA D YK K YZ Y CU STO M ER S ER VIC E A GEN T WORK E X P ER IE N CE A s a g u est s e rv ic e a g e n t h an d lin g o f a ll t e le p h one c o m munic a tio n, p ro vid e p o lit e a n d q uic k t e le p h one s e rv ic e s t o g u ests a n d h ote l e m plo ye es a s p er s ta n d ard s s e t b y m an ag e m en t. T a ke n ote s, m essa g e s t h ro ugh t e le p h one a n d p ro perly d eliv e r t o a p pro pria te g u ests . A ls o p ro vid e a ccu ra te i n fo rm atio n a b out d if fe re n t s e rv ic e s, a m en it ie s a n d h ote l f a cilit ie s. A ssis t g u est i n v ario us o cca sio ns l ik e m ak in g l o ng d is ta n ce c a ll, a rra n ge a w ake -u p c a ll a n d a c o urte sy c a ll f o r a rriv al g u est t o g e t a f e ed back a b out h ote l e x p erie n ce , u pd ate d aily V is io n r e p o rt a n d o pera tin g t h e C la ra b rid ge o nlin e l iv e c h at t o e n han ce c u sto m ers e x p erie n ce . G U EST S E R V IC E A G EN T / F IV E  P A LM J U M EIR A H ,  D UBA I 2 019- P R ESE N TAs a t e le p h one o pera to r m y d uty w as d eliv e rin g e xce p tio nal c u sto m er s e rv ic e b y p ro fe ssio nally r e ce iv in g a n d r e sp o nd in g t o i n co m in g t e le p h one c a lls f r o m cu sto m ers a n d c o w ork e rs . H an d lin g  e m ails a n d e n su re t o r e sp o nd t o a ll in q uir ie s. A ssis t c u sto m ers b y a n sw erin g q uestio ns a n d t r a n sfe rrin g t e le p h one ca lls t o d ep artm en ts a n d s to re s i n a p ro fe ssio nal a n d e ffi cie n t m an ner. P ro vid e a s tr o ng k n ow le d ge o f s to re , d ep artm en ts , s e rv ic e s a n d e ve n ts . T ELE P H O NE O PER ATO R   / C AESA RS P A LA C E B LU E W ATER   , D UBA I 2 018 - 2 019  EDUCA TION Phone +971 559829474 Mail mamasadykova1994@gmail.com Ensu rin g c u sto m er s a tis fa ctio n w it h e xce lle n t s a le s s e rv ic e . P ro vid in g c o m pete n t a ssis ta n ce a n d i n fo rm atio n o n p ro d uct f e atu re s. P re -s a le p re p ara tio n o f g o od s: c h eck in g t h e q uan tit y o f p ro d ucts , i n sp ectio n f o r d efe cts , c o nfo rm it y w it h t h e n am e, m ark in g, p ro d uct p la ce m en t a cco rd in g t o   m erc h an d is in g p rin cip le s. A ssis tin g t h e c lie n ts a cco rd in g t o s h ops r e fu nd p o lic y. S en d in g a n y d am ag e d o r "fo r r e fu nd " i t e m s t o t h e f a b ric .  S A LE S A SSO CIA TE  / W OODEN O PTIC S  , B IS H KEK 2 018 - 2 019Multilingual Customer Service Agent. Skilled at communicating with people while pr oviding exceptional customer service. Natur al leader with a passion for team building and pr omoting positive company morale. Har dworking service agent who thriv es under pressur e and goes abov e and beyond to create significant guest experiences.  A B O U T M E Bishk ek Humanitarian Univ ersity 2014 - 2018   Bachelor degree on  International Relations Osh Social University 2010 - 2014 College diploma on  Modeller -Designer   LANGUAGES  Eng lis h   R ussia n Tu rk is h A ra b ic K yrg yz  WORK E X P ER IE N CE C om munic a te w it h c u sto m ers , p re p are o nlin e p ay m en ts a n d r e ce iv e t h em . W ork w it h c a sh a n d c a rd s,c o nfi rm o nlin e b ookin gs a n d r e p o rt t o fi nan ce . R ESE R VA TIO N  / A Q UASIS D E L U XE  R ESO RT & S P A ,  D ID IM , T U RK EY 2 017Greeting guests, tak e them to their masters for appointments. Answer calls and receive reservations,e xplain available services and giv e advice. Attract new clients. Build a schedule for masters. Maintain order in working places and in stock. Control missing products and place orders for them. AD M IN IS T R ATO R  / B EA U TY S A LO N, O SH , K YRG YZSTA N 2 015 - 2 016Pro vid e h osp it a lit y , w ork in g u pfr o nt g re etin g a n d p ro vid in g f r ie n d ly c u sto m er se rv ic e , m ain ta in ed h ig h s ta n d ard s c u sto m er s e rv ic e d urin g h ig h - v o lu m e, f a st- p ace d o pera tio ns, o pera te d t h e d riv e -t h ro ugh window a n d s a le s r e gis te r q uic k ly a n d e ffi cie n tly , p ro vid ed e xce lle n t c u sto m er s e rv ic e s. C A SH IE R  / K FC , M OSC O W   2013 - 2 014W orking as a consultant, greeted the customers and gener ated sales by providing outstanding customer service. Approached customers through e vents to introduce them to new products, advise them accur ate information about company’s promotions, discounts, bonus, register each guest details on a system, schedule daily meeting time and tr aining time for new users, oversa w weekly , monthly and quarterly sales goals and daily business reports. Promoted and served to customers' needs and concerns, to pro vide quality experience. Consistently receiv ed sales awards for e xceeding sales goals, quarterly . Organised and ran inventory control. C O NSU LT A N T   / T A D U I N TER N ATIO NAL , K YRG YZSTA N   2 010 - 2 012